1.Order status/package tracking

What is the status of my order? / How do I track my package? / What is my tracking number?

You can access the order status page by using the link in your order confirmation email or via the Chat With Us window on the Fair RC website. We explain both methods below.

• Order Confirmation Email - After your order has been shipped, you will receive an order confirmation via email. In the main body of the message, look for 4PX TRACKING NUMBER... (P1 in the image below). First, copy the tracking number (example: LY953098540CN). Then click on your tracking number and you will be redirected to an order status page (P2 in the image below). Finally, paste your tracking number into the text box and click TRACK.

P1

P2

 

 

• Access the window CHAT WITH US – Visit the Fair RC website. Click on the blue button on the bottom left of the window (P3 in the image below). Follow the steps below (P4-P5). Fill in your order number and email address. Then you will receive a link. Click on the link and you will be redirected to an order status page (P6 in the image below). First, copy the tracking number (example: LY953098540CN). Then click on your tracking number and you will be redirected to an order status page (P7 in the image below). Finally, paste your tracking number into the text box and click TRACK.

P3 

P4 

 

P5 

P6 

P7 

 

NOTE: If you placed an order but did not receive an order confirmation email from Fair RC, the email is most likely in your spam or junk mail folder. If you are using Gmail, the email may be in your Promotions Folder. If our email was in your spam / junk mail folder, please add support@fairrc.com to your email address book or mark our email as "not junk" or "not spam", and all future emails should arrive directly in your inbox.

  2.Modify or cancel an order

     1.Can I add an item to my order after the order has been placed?

Unfortunately, it is not possible to add an item to an order once the order has been placed. Here is why:

Once your order is placed online, our system immediately begins processing the order for fulfillment. Even if your order has not shipped, it has still entered the fulfillment process (7 days a week). Additionally, for security purposes we do not store PayPal or Credit Card information; therefore, we have no ability to charge you for additional items.

If you wish to purchase additional items, you will need to place a new order for the additional item(s).

We recommend you always double check your order for accuracy and completeness before submitting payment and completing your order online.

     2. Can I remove an item from my order after the order has been placed?

If you need to remove an item from your order, please contact us within one hour, and our service team will be able to help. Unfortunately, after one hour of order placement, it is not possible to remove an item from your order. See refund policy details here.

If your item has shipped, we will be unable to cancel the shipment. You can return new, unused merchandise within 30 days of delivery. See refund policy details here.

We recommend you always double check your order for accuracy and completeness before submitting payment and completing your order online.

     3.I placed multiple orders, can you combine them and refund my shipping?

Unfortunately, we are unable to refund or credit the shipping cost if you decide to place a second order. Our high-speed fulfillment system does not combine multiple orders into a single shipment. Therefore, we are paying the full postage cost for every individual order that we ship.

We recommend you always double check your order for accuracy and completeness before submitting payment and completing your order online.

     4.Can I cancel my order after the order has been submitted?

If you purchased the wrong item or no longer want an item, please contact Fair RC Customer Service immediately before your order is shipped. See our refund policy details here.

If your item has shipped, we will be unable to cancel the shipment. You can return new, unused merchandise within 30 days of delivery. See refund policy details here.

We recommend you always double-check your order for accuracy and completeness before submitting payment and completing your order online.

 2.Order issues

      1 . I am missing an item from my order

If you order an RC model (such as an airplane, or truck) and you also order small spare parts, sometimes Fair RC will pack the spare parts inside the RC model's box. Before contacting customer service to report a missing item, please check all areas/cavities inside the box thoroughly. 

Every order processed by Fair RC's warehouse is video recorded and precisely weighed to ensure order accuracy. If you have thoroughly checked your shipping boxes, retail boxes, and packing material and still cannot find your item, please contact our customer service.

      2 . I received the wrong product 

We apologize that we have shipped you the incorrect product. Please contact Fair RC Customer Service immediately (please attach a picture of the incorrect product you received, and a picture of the packing slip. These two photos will help expedite the return process). Keep all packing material and original boxes as you will be required to return the incorrect item (We will pay the cost of return shipping).  We will ship the correct item once the new, unused product is returned. See return product policy details here.

     3 . My item was damaged during shipping

If your purchase was damaged during shipping, contact Fair RC immediately (please attach a few photos from different angles of the damaged product and the damaged box. Also, a photo of the packing slip). We will replace any damaged items at our expense. The shipping carrier will typically want to inspect any damage, so please keep all boxes and packing materials so the product can be returned to Fair RC. See return product policy details here.